Because of one wrong phrase or delay in response, you can lose a customer forever. How can your manager maintain a healthy, positive reputation in communication with potential buyers?
Quite a lot of people prefer online communication to phone conversations. Several rules must be followed in such dialogues:
There will always be critics who will look for mistakes and failures in your work. It is necessary to prepare for this and prevent such situations:
Visits to your website, the number of orders and brand reputation depend on the quality of communication. Do not neglect the rules of polite correspondence, because it can provide you with an influx of new customers.