{"id":43582,"date":"2020-05-07T10:33:04","date_gmt":"2020-05-07T07:33:04","guid":{"rendered":"https:\/\/lanet.click\/?p=43582"},"modified":"2025-10-03T17:32:38","modified_gmt":"2025-10-03T14:32:38","slug":"spilkuvannia-z-kliientamy-v-interneti","status":"publish","type":"post","link":"https:\/\/lanet.click\/en\/spilkuvannia-z-kliientamy-v-interneti\/","title":{"rendered":"How to communicate with customers on the Internet"},"content":{"rendered":"
Because of one wrong phrase or delay in response, you can lose a customer forever. How can your manager maintain a healthy, positive reputation in communication with potential buyers?<\/p>\n
Personal correspondence with clients<\/h2>\n
Quite a lot of people prefer online communication to phone conversations. Several rules must be followed in such dialogues:<\/p>\n
<\/p>\n
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Always refer to users as \u00abYou\u00bb.<\/strong> Such an address allows you to clearly distinguish a friendly conversation from a business one.<\/li>\n
Do not answer one question in large text in several messages.<\/strong> Avoid a monologue and encourage the interlocutor to maintain a dialogue.<\/li>\n
Let the person speak.<\/strong> Most messengers show the process when the user types text. Wait for the client to express his opinion. And only after that give a detailed answer.<\/li>\n
Don’t go off topic.<\/strong> Did the user write to find out specific information about a product or service? Do not impose on him in return goods of another category or services that he is not interested in. The purpose of their appeal is to get a clear answer.<\/li>\n<\/ul>\n